Customer Success Manager
About the role
We are looking for a talented Customer Success Manager to join our team and take our SaaS product to the next level. You will be working closely with strategists, entrepreneurs, researchers, designers, developers and clients on a disruptive new way of tackling the hiring challenge for companies. In this role, you will manage customer queries and complaints.
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our solution thoroughly to be able to answer questions
- Communicating and coordinating with colleagues as necessary
- Providing feedback to the product team
- Above all, ensuring customer satisfaction and providing professional customer support.
- Bachelor's degree or equivalent
- Experience with customer support tools such as Intercom or Zendesk
- Fluent in English