Community Engagement Consultant
About the role
We are looking for a tech-obsessed Community and Brand enthusiast to join our fast growing marketing-tech startup.
This role is aimed at people who have had some experience working for a Brand, either building their community or social media presence. You’ll most likely have a great understanding and interest in what makes great brands great, be an avid supporter of the brands you love and are probably looking for a new challenge or way to utilise your knowledge.
At Duel, we specialise in Brand Advocacy - the art of fueling growth by amplifying the positive experiences brands create for their fans, customers and collaborators.
Through conducting research, consultancy services and thought leadership pieces - we built the ultimate SaaS platform for running Advocacy Programs. The product is an Advocate Relationship Management platform with a gamified customer/advocate portal where members earn points and rewards for completing tasks like referring friends, sharing data, social posting and creating user-generated content. With it, our Brand Partners (our clients) can build and manage bespoke Advocacy Programs to further engage with their community and harness the power of Advocacy.
Based in London and Bristol, the business is backed by Venture Capital and growing rapidly.
We are now looking for a Brand and Community enthusiast to assist in the consultation and implementation of our Brand Partners (our clients). You will use all of the knowledge and best practices learnt from your time in the industry, along with in depth training to really understand a brand's needs to help them best understand how they can turn their passionate customers into a thriving Advocate Community. You will also work closely with the product team and CTO to inform the direction of the product through feedback you receive and your own ideas and expertise.
You will eventually run onboarding workshops, training and lead clients through the technical implementation phase (no technical experience is required and full training will be provided). Then you will continue to guide them through adoption and growth, as well as manage some of their Advocacy Programs.
Social Media Management