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Freelance Community Manager/Moderator
About the role

Our client are on a mission to keep organisations safe. Focussing their efforts on authentic engagement with audiences and customers.
Offering a variety of consultancy, moderation and online support services to their clients who are made up of charities, brands and agencies.
Their super talented team provide the resources and expertise to help their clients monitor, moderate and engage with their audiences 24/7. This includes their unique blend of community management and customer support services.

If you are a tech-savvy professional, experienced in social media, we would like to meet you.

Where do you fit in?

Our client are looking for freelance social media professionals to support their growing team. The role will require that you have a proven track record in managing moderation. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with communities. You will be offered regular or project-based shifts.

If you are passionate about online safety, this is a fantastic opportunity to join their growing team.

You will be responsible for:
Daily monitoring of social channels and social listening. Engaging with audiences working from FAQs and Standard Response Templates. If you can do community management engagement too, that would be a huge bonus.
Moderation of social media content based on client guidelines.
Respond to comments and customer queries in a timely manner.
Encouraging discussion within online communities.
Skills, Knowledge and Experience

Why should you join us?
Here are a few good reasons

Great culture. Freedom to be yourself and bring your creativity and your ideas to work.
Flexible working hours. You tell us when you’re available and we’ll try to schedule your hours to suit.
Continuous learning culture. We want you to continue to grow and develop during your time with us.
Working Hours and Location
This is a home-based role with the potential for occasional travel to London.
Please note that this is not a full-time role and hours will vary considerably.
You will need to be available weekends, holidays and nights.

If you are interested in applying for the role of Freelance Community Manager/Moderator send your CV and a covering letter to [email protected]

Skills needed
  • Proven work experience as a moderator/community manager
  • A passion for all things social media.
  • An outstanding knowledge of online user habits and idiosyncrasies
  • Confident use of social media platforms such as Facebook
  • Twitter
  • LinkedIn and Instagram
  • Knowledge of market trends and best practices
  • First-class interpersonal skills
  • both verbal and written
  • Excellent spelling and grammar
  • Highly motivated and confident
  • with a strong work ethic and pride in what you do
  • Strong analytical skills
  • including familiarity with reporting tools such as Google analytics and Facebook insights
  • Hands on experience with social media management for brands
  • Attention to detail and ability to multitask

USA. This is a remote position.